The potential return on investment can be substantial for companies that invest in user experience (UX).
In fact, studies have found that businesses can expect an ROI of $100 for every $1 invested.
Remember that 40% of users who have a negative experience on a brand’s mobile website will go straight to its competitors.
If you are running a Shopify store, this means it is essential to create an attractive and professional website.
Lucky for you, this article explores 11 easy ways to help make your Shopify store look more professional and increase customer satisfaction.
1. Choose an Appropriate Theme
What is a theme?
A theme is a collection of design elements and features that you can use to create a website.
Shopify offers several free themes, or you can pay for premium ones.
When selecting a theme for your store, go for one that is related to your store’s niche.
Research your competitors and their themes is a great way to do this.
This will give you an idea of what other successful stores are doing and help you determine the best fit for your store.
Look into factors such as design features and customization when selecting a theme; this will ensure that your website looks professional and inviting for customers.
Moreover, don’t forget to check out customer reviews and ratings before choosing a theme, as this can help you evaluate which themes have been well-received by others in the past.
Do this and you are sure to find a theme that fits both the needs of your business and shoppers’ expectations.
2. Use Quality and Relevant Images
Images can make your Shopify store look professional.
Be mindful of what you are using.
Only use quality and relevant images.
This helps customers better understand your products or services and creates a more professional image for your store.
Using images related to the products or services you offer will help customers understand them better.
It also signals to viewers that you have taken time and effort to present the information accurately and professionally.
Not to mention, it gives potential customers an insight into how reliable and credible you are as a business.
To ensure that all images used in the store look sharp, they should be of high resolution with good quality.
Low-resolution or low-quality images will make your store look unprofessional and might even turn visitors away from making any purchases at all.
Let a professional take product images. And edit them for consistency before uploading them to your site.
3. Optimize Navigation
Effective navigation is essential to ensure customers can easily find the right products and pages on your Shopify store.
It can make or break your store.
So, to optimize navigation, first prioritize the most important pages, such as Home, About Us, Contact Us, and Shop.
Make sure these are easy to locate in menus, so customers know where to look for them.
Ensure your menus are easy to navigate by adding more categories or sub-categories if needed.
This will help you organize products into logical sections that customers can quickly browse through.
Finally, use clear call-to-actions throughout your store – from product page buttons to menu items – that guide shoppers toward completing their purchase.
This way, customers can easily find the information they need and move faster through the checkout process.
Optimizing your store’s navigation can provide an enjoyable shopping experience for your customers and improve conversions!
4. Display Products Attractively
Product display is one of the most important elements of a professional-looking Shopify store.
An attractive product page can help customers quickly find what they are looking for and make them more likely to purchase it.
To create an aesthetically pleasing and engaging product page, there are several steps you can take.
These steps should help;
- Highlight popular and new products
- Show different collections and
- Use high-quality images.
First, use visuals to draw attention to your popular or new products on the homepage or any other landing page.
See, making these products stand out with vibrant colors or fonts; customers can spot them immediately and decide if they want to learn more about the item(s).
And displaying items in different collections can help visitors browse through all their options without having to scroll through a long list of products.
5. Offer Secure Payment Options
Providing secure payment options should be a major priority when setting up a professional Shopify store.
Customers want to know their information is safe and secure when making an online purchase.
You can choose payment methods that customers prefer, such as credit cards, PayPal, Apple Pay, or cryptocurrency.
More importantly, use a secure payment gateway to protect customer data from fraud or hacking attempts.
This will help build customer trust and ensure they feel comfortable purchasing from the store.
Lastly, make sure the checkout process is easy and smooth for customers.
This includes allowing payment processing without creating an account on the website.
With secure payment options and a hassle-free checkout experience for customers, you can build a credible brand and increase sales over time.
6. Include Product Descriptions
87% of consumers rate product content as extremely or very important when deciding to buy!
And that’s why product description is an essential part of any online store.
Luckily, Shopify makes it easy to create professional-looking product pages.
When adding the descriptions, provide detailed information about the item.
This should include relevant details such as the size, material, and other key features that customers need to know before making a purchase.
Do not forget to include any necessary product warnings or age restrictions, if applicable.
By doing this, you are helping customers have all the information they need to make informed decisions.
You should also encourage customers to review these descriptions closely before submission to avoid any potential problems or confusion down the line.
And do not copy and paste from the manufacturer.
You can hire specialists to craft unique, engaging, and converting product descriptions.
7. Include Customer Reviews
Customer reviews are an effective way to build trust and encourage further customer purchases.
If you want your Shopify store to look professional, allow customers to leave reviews.
Reviews give potential shoppers an insight into the quality of products or services they can expect from your store.
And you can take this one step further by replying!
Responding to customer feedback promptly show potential customers that you value their opinion and prioritize their satisfaction.
This practice helps build relationships with current customers and attract new ones.
AND it proves useful when sorting out any issues or complaints and providing helpful solutions for similar cases in the future.
In short, the value of customer reviews should not be overlooked, especially with e-commerce stores on Shopify – it’s essential for sustaining success in today’s competitive market.
8. Offer a Variety of Shipping Options
One of the most important things to consider when running a professional eCommerce store is offering customers a variety of shipping options.
For example, by providing both domestic and international shipping options, shoppers are more likely to purchase from your store as it allows them to select the best option for their needs.
Domestic orders can be shipped via ground or expedited services, while international orders can also include express delivery methods.
On top of that, you should offer customers multiple carriers to choose from so they can compare rates and decide which one suits them best.
Offering free shipping may encourage more purchases as this option is often seen as a bonus for customers.
Ultimately, multiple shipping options allow your customers to choose the method that best fits their budget and timeline.
9. Provide Responsive and Helpful Customer Support
To make your Shopify store look more professional, you should offer multiple customer service channels and respond quickly to customers’ inquiries.
This will help you build trust with customers and create a better overall experience for them.
Channels such as chat, phone, or email will make it easy for customers to get in touch with you if they have any questions or concerns.
AND it is not enough to have all of the means only for you to ignore them!
Responding quickly to their inquiries shows that you value their time and are willing to do what it takes to ensure satisfaction.
Make sure that your team has the knowledge and resources necessary to answer any questions customers may have so that they can get quick and effective solutions.
You can also use your customer service channels to upsell products or services.
10. Use Analytics to Track Performance
Analytics is an important tool for any business.
By tracking performance, you can get valuable insights that will help you make more informed decisions.
With Shopify, it is easy to monitor website performance and analyze customer behavior with built-in analytics tools.
From the dashboard, you can track visitors and pageviews over time, as well as conversion rates and sales performance.
You can also see which products are most popular or drill down into the details of individual customers to better understand their purchasing habits.
This data helps you target your marketing efforts more effectively and optimize your store for maximum revenue growth.
To take full advantage of all that analytics has to offer a business, set up reporting dashboards regularly so you can stay on top of trends in real-time.
11. Optimize Your Store for Mobile Devices
Mobile devices are becoming increasingly popular for shopping online.
Optimizing your store for mobile is essential to ensuring the best user experience.
Stores that work on all devices look professional!
This means that your website will automatically adjust to fit different screen sizes so customers can easily find what they’re looking for without having to zoom in or scroll across the page.
Besides making the store responsive, use larger fonts and buttons.
Helps the customers avoid straining their eyes when navigating through your store.
Ensure you have a clear menu bar with easy-to-read labels so customers can quickly find the product they are looking for.
Optimizing your store for mobile devices will help ensure an enjoyable and convenient shopping experience, resulting in more sales and customer loyalty over time.
Any online store’s success depends on the quality of its presentation and professionalism.
Using Shopify to create a store provides various tools to make it look professional so that customers will be drawn to it.
Taking advantage of those tools and other tips can help an online store stand out from the competition.